JOB DESCRIPTION AND PERSON SPECIFICATION
A sales assistant sells petrol, diesel and other fuels as well as goods from the shop, including cigarettes, alcohol and general groceries. They also help to keep the premises tidy and fully stocked.
Skills and qualities needed:
- enthusiasm for retail sales and strong commitment to customer service
- helpful and supportive attitude to customers and colleagues
- ability to project a smart, efficient image to the public
- reliability, honesty and willingness to take responsibility
- numeracy, including the ability to handle cash accurately and swiftly
- willingness to work flexibly as part of a team
- ability to work unsupervised and take initiative in challenging situations
- awareness of health, safety and security issues
- supervising fuel sales, including authorising fuel pumps and monitoring forecourt activity; monitoring the convenience store
- operating a till using a computerised display screen, taking cash and credit card payments and giving change as necessary
- selling goods and services that are stocked at the till point (tobacco products, National Lottery, etc.)
- re-stocking shelves in the convenience store, including cleaning shelves (or notifying cleaners if appropriate), removing out-of-date stock and ensuring that older stock is always to the front; taking stock inventories and pricing goods
- taking deliveries
- keeping forecourt and shop areas clean and tidy
Training & development:
On-the-job training will cover retail skills, alcohol sales (mandatory), product ranges, security and health and safety. Attendance at training courses may be required.
Customer service is the first priority. Only issues of health, safety and security override this.