JOB DESCRIPTION AND PERSON SPECIFICATION
A sales assistant sells petrol, diesel and other fuels as well as goods from the shop, including cigarettes, alcohol and general groceries. They also help to keep the premises tidy, clean and fully stocked.
Skills and Qualities Needed:
- enthusiasm for retail sales and strong commitment to customer service
- helpful and supportive attitude to customers and colleagues
- ability to project a smart, efficient image to the public
- reliability, honesty and willingness to take responsibility
- numeracy, including the ability to handle cash accurately and swiftly
- willingness to work flexibly as part of a team
- ability to work unsupervised and take initiative in challenging situations
- awareness of health, safety and security issues
- supervising fuel sales, including authorising fuel pumps and monitoring forecourt activity; monitoring the convenience store
- operating a till using a computerised display screen, taking cash and credit card payments and giving change as necessary
- selling goods and services that are stocked at the till point (tobacco products, National Lottery, etc.)
- re-stocking shelves in the convenience store, including cleaning shelves (or notifying cleaners if appropriate), removing out-of-date stock and ensuring that older stock is always to the front; taking stock inventories and pricing goods, and other duties as specified in the night duties checklist.
- taking deliveries
- keeping forecourt and shop areas clean and tidy
- Now that the store is so busy in the daytime, the role of night shift is central to ensuring that we able to maintain the high standards that our customers expect.
- A night duties check list shows the tasks that we expect to be undertaken on a typical night shift. Other tasks not listed may also require attention from time to time. Night sales staff sign off on each task, dividing tasks fairly and motivating each other in a spirit of teamwork.
- There is always something to do, such as cleaning, tidying, stock rotation and topping-up, and keeping busy at the quietest times when there are fewest customers will make the shift more rewarding and productive for everybody.
Training & development:
On-the-job training will cover retail skills, alcohol sales (mandatory), product ranges, security and health and safety. Attendance at training courses may be required.
Customer service is the first priority. Only issues of health, safety and security override this.